Raising a support ticket

If you're experiencing technical issues or you have questions about The Social History Archive, you can raise a support ticket at any time by emailing support@thesocialhistoryarchive.com. Our team is based in the UK and will respond to incoming tickets as soon as possible during working hours.

In order to help us resolve your ticket as quickly as possible, please include as many of the following details in your ticket as possible:

• The name of your institution
• Your location when you see the issue (i.e. on- or off-campus)
• The steps necessary to reproduce the issue
• A screenshot or screen-recording that shows the issue
• Any URLs you are attempting to access
• Approximately the time you experienced the issue (this can help us check our logs for more information)
• Are you aware of any of your colleagues or classmates seeing the same issue?
• Any error messages or codes you are shown
• If you are able to capture HAR files, these are often useful in determining how our website interacts with your browser (instructions on how to capture a HAR file can be found here)
• Any other information you think might be pertinent

Once your support ticket has been created, our team may respond for further information in addition to the above.